Student Welfare and Support
RGIT Australia's Student Welfare Committee and team of student support and welfare staff in the Student Services Department provide assistance and support services to international and domestic students on a range of matters including general welfare and coping with change in lifestyle. Our student welfare and counselling staff offer confidential support services and external referrals, where necessary.
The Student Welfare Team consists of dedicated teams that focus on the services available to assist students with their various issues, queries and concerns, which include but are not limited to financial difficulties, health, visas, lifestyle changes and homesickness. If professional services are required, such as psychological services, the student support and welfare counsellors will refer to the appropriate services. The committee are available as an on-campus dedicated team to support students and help with their needs. Where required, the committee will refer matters to the dedicated student services department who will assist students directly through their student support and welfare counsellors.
Anil: Representing Hobart Committee
Sanushka/Siddhartha: Representing Melbourne Committee
How to make an appointment
To speak with our onsite student support and welfare officers in Melbourne, make a booking through Reception on Level 2, 28-32 Elizabeth Street, VIC 3000 or call (+61) 3 8639 9000 or email email@example.com.
If you require psychological services, our counsellors will refer you to an appropriate service.
In Case of Emergency
To contact the police, fire or ambulance in an emergency, call Triple Zero (000) from any telephone in Australia. Calls are free. What is an emergency?
Discrimination, including discrimination based on age, race or ethnicity, refugee status, disability, sex is unlawful and is not tolerated at RGIT Australia. Discrimination and assault, including sexual assault, should be reported immediately.
Weekends and After Hours Contact Information
For after hours contact, students may call the Institute on:
(+61) 414 346 945 | (+61) 422 315 959 | (+61) 411 343 969
Student can also contact RGIT Australia CEO, Chandra Yonzon, on 0481 351 111.
Students can feel comfortable speaking with our staff in confidence. We want students to feel comfortable, secure and healthy during their time here at RGIT Australia and beyond. Students may contact RGIT Australia with concerns, feedback or complaints in confidence. RGIT Australia takes privacy very seriously and is committed to protecting students' privacy. This includes personal, health, financial and other confidential information, which is necessary for RGIT Australia to carry out its functions, including supporting students in times of crisis.
Student Support staff at RGIT Australia are on-site daily to assist students.
Admission and Enrolment Officers
Provide all admissions and enrolment related issues specific course related queries.
Bikas (Nabin): Level 8 Main Campus
Student Support Officers
Provide academic and non-academic counselling to students and handle course related queries.
Grishma: Level 2 Main Campus
Sarita: Level 3 Hobart Campus
Student Liaison Officers
Provide language support by speaking in the same language (other than English) and dialect and understanding the same cultural values.
Fiona (Chinese): Level 2 Main Campus
Accommodation and Health Support Officers
Provide student accommodations and health related queries.
Kishor: Level 8 Main Campus
Academic Resources/LMS Officer
Provide academic resources, eBooks and LMS support.
Binod: Level 2 Main Campus
First Aid / Health and Safety Officer
Handle Provide first aid and student safety support.
Shusil T: Basement Main Campus
Provide academic support and counselling.
Sujata: Level 1 Victoria House Campus
Provide IT support related to classrooms connectivity’s, computer labs, network access, Wi-Fi/internet connectivity, eBook, online resources or LMS related issues.
Rupert: Level 2 Main campus
Provide students with invoice and fees related support and assist them by helping with payment plans, extension of payment due dates, etc.
Sheela: Level 7 Main Campus
Library Support Officer
Provide student support with library books and online resources available on our online library system.
Librarian: Level 8 Main Campus
Maintaining private health insurance is a visa requirement for international students. RGIT can organise overseas student health cover (OSHC) for international students, the health fund we use is Allianz. We can also transfer your existing health cover to Allianz if you prefer.
- 24/7 phone support (1800 814 718)
- Interpreters available
- health system guidance
- iPhone app - find a nearby doctor using GPS
For more information, ask our Student Services team at Reception on Level 2 or call 8639 9000.
Doctors in Australian are called “GPs” or general medical practitioners. GP’s see patients for basic health conditions and provide referrals to specialists for more complex health issues.
Personal Support Services
The following support services are free. They are able to provide you with immediate telephone-based counselling and further referrals to help you deal with your issue.
Be advised that 1300 numbers incur a local call cost. 1800 numbers are free calls.
Resolution Institute: Freecall 1800 651 650; www.iama.org.au
- Victoria Legal Aid: www.legalaid.vic.gov.au
Places of Worship
- Australian Churches: www.australianchurches.net
- Living in Melbourne (Mosques): www.living-in-melbourne.com/muslims-mosquesinmelbourne.html
- Hindu Council of Australia: www.hinducouncil.com.au
- Jewish Australia: www.jewishaustralia.com/prayer.htm
Other Support Services
The following support services are free. They are able to provide you with referrals to help you deal with the issue you are facing.
- Lifeline: 13 11 14 (24 hour counselling service)
- Mensline Australia: 1300 78 99 78
- Griefline (Telephone Counselling Service): 1300 845 745 (12 noon - 3:00am, 7 Days a Week)
- Crisis Help: 1800 627 727
- Direct Line (Drug and Alcohol Use): 1800 888 236
- Crisis Contact Service (Homelessness Help Services): 1800 627 727
- Safe Steps: Family Violence Response Centre: 1800 015 188
- Gambling Help Online: 1800 858 858
Helpful Contacts (Melbourne)
- Fire, Ambulance, Police (Life-Threatening Emergencies): Call 000
- Hospitals and Medical Issues The Alfred: (03) 9076 2000
- Austin Hospital: (03) 9496 5000
- Royal Children’s Hospital: (03) 9345 5522
- Royal Women’s Hospital: (03) 8345 2000
- Royal Melbourne Hospital: (03) 9342 7000
- St Vincent’s Hospital: (03) 9411 7111
- Refer to Yellow Pages at www.yellowpages.com.au for services near you.
- The National Translating and Interpreting Service: 131 450
- Life Line 24 hour Counselling Services: 131 114 Study in Australia: www.studyinaustralia.gov.au
- Youth Central: www.youthcentral.vic.gov.au
Helpful Contacts (Hobart)
- Fire, Ambulance, Police (Life-Threatening Emergencies): Call 000
- Tasmania Police (Missing Persons): 131 444
- Service Tasmania (Tasmanian Government Services and information): 1300 13 55 13, +61 3 6169 9017 (Overseas), visit www.services.tas.gov.au
- TASWater (Water and Sewer Emergencies): 136992, visit www.taswater.com.au Tas Gas (Gas Emergency): 1802 438 427, visit www.tasgas.com.au
- Aurora Energy: (Power Outage) 13 2004, (Gas Emergency) 1802111, visit www.auroraenergy.com.au
- National Health Services Directory (NHSD) by Healthdirect Australia: 1300 135 513, 1800 022 222
- Royal Hobart Hospital: 6166 8308
- Hobart Private Hospital: 6214 3000
- Calvary Lenah Valley Hospital - Calvary Health Care: 6278 5333
- St Helen’s Private Hospital : 62216444
- Argyle Medical General Practice: 6238 8222, 1800 022 222 (After Hours)
- North Hobart Medical Centre (Health Direct): 62310318
- City Doctors & Travel Clinic: 6231 3003
- Collins Street General Practice: 6223 3355
- Davey Street Medical Centre: 6223 6223
- Wellness Medical: 62311555
Through our website and social media, we keep you posted on all the exciting, student-relevant activities happening in and around Melbourne. Read Evolve, your student magazine, which can also be found in the library and recreation areas on campus.
Study Melbourne Student Centre
International students can take advantage of the Study Melbourne Student Centre (SMSC), a one-stop shop for all international student queries and concerns that is run by the Victorian Government.
Located at 599 Bourke Street, Melbourne, SMSC is a point of contact and referral where international students have access to a range of information about health matters, general wellbeing, legal services, accommodation, financial management and safety. The centre offers professional support and referrals to local services and community resources, crisis intervention, case work assessment and support in emergency situations.
Living in Melbourne
Moving to a new country is an exciting, life-changing experience. Melbourne has been named world’s most liveable city four years in a row by the Economist Intelligence Unit’s liveability survey of 140 cities, scoring a perfect rating for healthcare, education and infrastructure. For living and studying in Australia see our Orientation section.