Arrival Assistance

The Student Welcome Desk at Melbourne airport, run by the government, is open at key studentarrival times and offers information, advice and a Welcome Pack when you arrive. For Welcome Desk opening hours, visit the Study Melbourne website.


Finding Accommodation

The following types of accommodation are available for international students.

Home Stay: This option is an opportunity for students to live in a private home, with a local family, couple or single person and learn about Australian life. You may need to compromise with living arrangements as you will need to fit in with the household’s routines and expectations. You will need to think about the things that are important to you. You may need to ask about how adaptable meal times are in relation to your studies and other commitments. You may also want to consider how the others will feel about your friends visiting, your music and the hours that you keep. There are different types of home stay arrangements:

Full Board: usually includes a furnished room (bed, desk, lamp, wardrobe), three meals per day and bills (electricity, gas and water, but no telephone and internet). Some home stay providers may even do your laundry. 

Half Board: Usually includes a furnished room (bed, desk, lamp, wardrobe) and bills (electricity, gas and water, but no telephone and internet). You have the use of the cooking and laundry facilities in the house.

Board in Exchange: Usually means free, or low cost, accommodation (including bills), in return for household duties such as cleaning, or childcare. 

Lease/Rent: Renting an apartment or house is done through a real estate agent. You must sign a contract called a “lease” to rent the house, either month-by-month, or sometimes a 6-month, 12-month or 2-year lease is required. The lease entitles you to private use of the property for the duration of the lease. The advantage of this is privacy and independence. You must pay a bond (the equivalent of one month’s rent, which can be withheld to cover any damage you do to the premises). You are responsible for paying all bills (except water and council rates), maintenance of the property and providing all your own furniture and household items.

If you choose a house or apartment in a popular area, there will be stiff competition. The real estate agent selects the tenants who they believe are the most stable and able to meet the requirements of the lease.


Accommodation Type

Approximate cost

Full Board (Home stay)  

 A$110.00 - A$270.00

Half Board 

A$ 70.00 - A$ 100.00 (plus expenses)

Board in Exchange 

Free or low cost (below A$70.00)

Leasing a House/Flat (shared )

A$100.00 - A$400.00 (unfurnished)


Useful internet sites for student housing are:











Useful rental accommodation websites are:





International students studying VET courses are expected to attend all classes. However, students will be reported to the Department of Immigration and Border Protection (DIBP) only on the basis of unsatisfactory course progress (see Academic Progress). Check the International Student Attendance Policy & Procedure for VET Courses here.

International students studying ELICOS courses will be reported to DIBP if the students attend less than 80% of scheduled classes for their course. Please review the Attendance Policy and Satisfactory Course Progress Policy and Procedure (ELICOS). Reporting a student to DIBP is likely to result in the cancellation of the student’s Confirmation of Enrolment and cancellation of their student visa.

Academic Progress

If students do not make satisfactory academic progress they may be reported to DIBP which may lead to cancellation of their visa. Unsatisfactory academic progress is defined as failing more than 50% of units in any two consecutive study periods (one study period equals one term). A failure in more than 50% of units in one study period will trigger a review of academic progress by the Institute and the implementation of an intervention strategy. Failing a unit means being assessed as ‘Not Yet Competent (NYC)’ for a completed unit. In order to have the best chance of maintaining satisfactory progress you must: ƒ

  • Attend all theory and practical classes ƒ
  • Pay attention to the work and activities undertaken in class ƒ
  • Study the theory and practice the skills that are taught in class ƒ
  • Ensure that you are present for all assessment activities scheduled by trainers ƒ
  • Make an appointment with the Student Support Officer if you are having any difficulties with your studies

In addition to the above minimum requirement, the Institute will implement counselling procedures and an intervention strategy when your teachers think you may be in danger of not meeting the requirements. Counselling and intervention may be triggered by any of the following events:

  • Failing key units in a study period
  • Failing two or more core units in any study period

If students fail to meet the requirements of satisfactory course progress, they will be reported to DIBP. Please review the Satisfactory Course Progress Policy and Procedure.

Reassessment administration fees

You will need to pay a reassessment administration fee if you have attended less than 50% of scheduled classes for a unit or you do not complete assessments within the term in which they were offered.

Reassessment fees are $20 per theoretical assessment and $100 per practical assessment (Hospitality courses only). You must repeat a unit if you miss an entire unit throughout the term. The repeat unit fee is $300 per unit. To avoid reassessment administration fees, come to class and submit all assessments on time.

Change of Address

Upon arriving in Australia, students are required to advise the Institute of their residential address and telephone number, and of any subsequent changes to those details. This is extremely important as the Institute is obliged to contact students at their last known address, and the Institute may send warning notices to help you prevent any breaches of your visa conditions.

Students are required to update their contact details at least every six months. It is your responsibility and in your own interests to ensure that your contact and address details are always up-to-date with us and to ensure you receive important information about your course. Additional information on student visa issues is available on the Department of Immigration and Border Protection website.

Overseas Student Health Cover

Overseas Student Health Cover (OSHC) is a health insurance that covers the cost of visits to the doctor, some hospital treatment, ambulance cover, and some pharmaceuticals. International students must have OSHC while in Australia for the duration of their course of study. The OSHC must be paid before a student visa is issued. RGIT can organise cover for you through Allianz Global Assistance OSHC if you wish. Contact our Student Services enquiries@rgit.edu.au. You can find out more about OSHC at www.health.gov.au www.study.vic.gov.au

Working on a Student Visa

Australian Immigration laws allow students to work for a limited number of hours while studying on a student visa in Australia. Students can currently work 40 hours per fortnight during the Institute’s study periods and work full-time during breaks. However, work is not always easy to find and under no circumstances can students rely on income earned in Australia to pay tuition fees. For more information see Working in Australia.

Melbourne is the capital city of the State of Victoria. It is situated on the banks of Yarra River and around the beautiful beaches of Port Phillip Bay. It is an attractive, spacious city with an abundance of parks, gardens, sporting venues and scenic places. Melbourne is also a sprawling city with suburbs extending up to 60km from the city centre.

Melbourne is a truly multicultural city. The population is approximately 4 million. There are now people from over 140 nations living harmoniously together. This broad ethnic mix has brought many benefits to the city including a wide range of cuisines and more than 2,300 elegant and cosmopolitan restaurants, bistros and cafés.

Melbourne is considered to be the fashion (and shopping) capital of Australia and offers some of Australia’s biggest shopping complexes as well as sophisticated, exclusive boutiques and a host of lively and popular markets.

Melbourne has an excellent public transport system with trams, trains and buses providing an extensive network throughout the city and suburbs.

Check out Visit Melbourne for more information.



Melbourne enjoys a temperate climate with four distinct seasons in the year - spring, summer, winter and autumn. Below is a guide to average daily temperatures:


September – November

12°− 22°


December − February  

28°− 32°


March – May    

12° − 20°


June – August

10° − 15°


Melbourne does not have a specific wet season. It can rain at any time of the year. It is advisable to always carry a jumper or jacket, even during summer.



More than 100 ethnic groups are represented in Australia, making it one of the most culturally diverse countries in the world. Australia’s dynamic multiculturalism can be attributed to its unique combination of indigenous cultures, early European settlement and immigration from all parts of the world. Australians value the wealth of cultural diversity and social sophistication that international students bring to our campuses and communities.

RGIT takes great care in looking after international students and helping them to adjust to the Australian way of life. International students also gain great benefits from their education in Australia and make lifelong friendships.



Although English is the official language, more than 2.4 million Australians speak a language other than English at home; more than 800,000 speak an Asian language, the most common being Mandarin, followed by Cantonese and Vietnamese, and another 800,000 speak a European Union language.

English, as it is spoken in Australia, is easily understood by nearly all people from other English-speaking nations. While there are some minor differences in accent between the cities and country areas, the differences are much less than those found in America, Britain and Canada. As you improve your English, you will learn some of Australia’s colourful and often humorous slang, and have much fun explaining the meanings to friends and relatives.  Get started here!



Australia is predominantly a Christian country, however all religions are represented. Australians respect the freedom of people to practice their choice of religion. Churches, mosques, temples and synagogues are located in most major cities.



Australia has a very good healthcare system. All Australians pay a Medicare levy (additional tax) to fund the public health system to ensure that everyone has access to public-system doctors, hospitals and other healthcare services. People who pay extra into private health insurance funds receive extra privileges when using private healthcare services.

You will find the usual healthcare services available in Australian suburbs including GPs (doctors), dentists, osteopaths, chiropractors, psychologists, counsellors and many complementary healthcare practitioners too (Traditional Chinese Medicine, naturopathy, acupuncture, kinesiology etc).

International students studying in Australia are required to have Overseas Student Health Cover (OSHC) for the duration of their student visa.



Australia has a fantastic variety of food. Its top quality meat, fish, fruits and vegetables are exported to markets worldwide. There is a large range of fruit and vegetables available at Australian produce markets.

Students should have no difficulty finding the foods that they are used to at home. Students can sample almost every type of cuisine in Melbourne’s many restaurants and cafés.

Ethnic restaurants offer cuisines from all around the world. Good food at reasonable prices can be found at bistros, cafés and Aussie pubs. For those who like takeaway, most of the major global fast food chains are well represented. The adventurous might want to sample Australia’s bush tucker and national specialties like Kangaroo (available in supermarkets) and Crocodile (available in some restaurants).


Public Transport

Australia has an extensive public transport system that includes trains, buses, trams, ferries, three major national airlines and a number of regional airlines. With regard to public transport, metropolitan cities are divided into zones and your ticket type and cost depends on which zone you are going to travel in and for how long.


Public transport tickets: Tickets for Melbourne’s Myki public transport ticketing system, which covers trams, trains and buses, must be purchased prior to travel at train stations, some tram stops or retail outlets such as 7 Eleven. Tickets are not available on public transport. For more information, visit: www.myki.com.au. Fare evasion attracts steep fines.

Melbourne is divided into travel zones and your ticket type and cost depends on which zone you are going to travel in and for how long. Visit www.myki.com.au and Public Transport Victoria for more details.

Cost: approximately $25- $38 a week.


Driving: Tourist students may drive in Australia on a valid Overseas Driver’s Licence, but if the document is not in English, the visitor must carry a translation with the permit. An International Driver’s Licence alone is not sufficient.


Taxis: Metered taxicabs operate in all major cities and towns. Students can find taxi ranks at transport terminals, main hotels or shopping centres or can hail taxis in the street. A light in the sign on the roof indicates that the taxi is vacant. There is a minimum charge on hiring and then a charge per kilometre travelled. After 10pm, taxi fares must be pre-paid before the journey. You do not need to tip taxi drivers.



The electrical current in Australia is 240/250 volts AC, 50 cycles. Australia uses a three-pin plug. Adaptors are usually required for most foreign appliances. A transformer may be required if students bring an appliance from overseas that operates on a different voltage.



Australia has a modern telecommunications system with mobile and internet access generally available at low cost. Public telephones are available at all post offices, shopping centres and are often situated on street corners. Public pay phones accept a variety of coins and Phonecards. Telstra Phonecards are pre-paid for use in public pay phones and can be bought at a large number of retail outlets such as post offices and newsagents in denominations of $A5, $A10, $A20 and $A50. Credit phones take most major credit cards such as Visa and Mastercard and can be found at international and domestic airports, central city locations and hotels. Mobile phones are very popular and can be purchased from a number of retailers. For more information on phonecards please click here



Students should work out a budget that covers accommodation, food, transport, clothing and entertainment. Childcare, if applicable, should also be taken into account. The average international student in Australia spends about $360 per week on accommodation, food, clothing, entertainment, transport, telephone and incidental costs. While this is a realistic guide, it is important remember that individual circumstances will vary by location and your lifestyle. For more information on Living in Australia costs, visit www.studyinaustralia.gov.au


Cost of Living 

Australia is a sophisticated, friendly country that enjoys one of the highest standards of living in the world. Melbourne is a reasonably priced city providing good quality living and abundant accommodation. According to the Australia Government website www.studyinaustralia.gov.au, the average international student in Australia spends about $360 per week on accommodation, food, clothing, entertainment, transport, international and domestic travel and other incidental costs.

Students will need a minimum of A$18,600 per year (excluding tuition) to cover living expenses. The cost of living, however, depends a lot on the kind of accommodation a student chooses. A married student with dependents will need approximately an additional A$4,000 per year for each dependent.


Below is a price table of typical daily items. This is only a guide. Remember that you can shop around for items, such as clothing and shoes, to find a cheaper source


Personal Effects/Services

Milk 1 litre $2.50  

Shoes 1 pair $70.00

Bread 1 loaf $2.50

Jeans 1 pair $80.00

Apples 1 kg $4.00

Toothpaste 140g $4.00

Potatoes 1 kg $1.00 

Shampoo 500ml $8.00

Eggs 1 dozen $5.50 

Hairdresser $25.00 - $85.00

Cereal 1kg $4.50

T-shirt $20.00

Rice 1 kg $4.00

Public transport $7.52 for a daily ticket (Zone 1 + 2, weekdays)


Popular supermarkets: 






Money and Banks

Australian currency is the only legal tender in Australia. When students first arrive, money from other countries can be changed at the exchange facilities located at international airports, banks and major hotels. Travellers’ cheques are easier to use if already in Australian dollars, however, banks will cash travellers’ cheques in virtually any currency. Major hotels and some shops, depending on individual store policy, will also cash travellers’ cheques.

It is a good idea to set up an Australian bank account. You will need to provide visa details and evidence of residency. Banking services in Australia are extremely competitive. All major banks have branches in cities and regional centres. Major banks include ANZ, Westpac, National Bank, Commonwealth Bank. Community banks, like Bendigo Bank, are a popular alternative in Melbourne. Most shopping centres have Automatic Teller Machines (ATM) facilities. These machines can be used for deposits and, in many instances, withdrawals 24-hours-a-day. Many department stores, supermarkets and specialist shops have electronic transfer terminals (EFTPOS) where cash withdrawals can also be made in addition to purchasing goods.

More information on banking is available at www.studyinaustralia.gov.au


Normal Bank Trading Hours

Monday to Thursday  

9.30 am – 4.30 pm


9.30 am – 5.00 pm

Note: Some banks are open Saturday mornings.


Credit Cards: Credit cards are widely accepted around Australia. The most commonly accepted credit cards are Visa and MasterCard.

Currency: Australia uses dollars and cents system of decimal currency with 100 cents in a dollar.

The bank notes in use are $5, $10, $20, $50 and $100. Coins used are the silver-coloured 5 cent, 10 cent, 20 cent and 50 cent coins and the gold-coloured $1 and $2 coins.

Tipping: Tipping is not the general custom in Australia and service charges are not added to accounts by hotels and restaurants. In better-class restaurants however, it is usual to tip food and drink waiters up to 10% of the bill for good service. Porters have set charges at railway terminals, but not at hotels. However, at any time, tipping is a matter of individual choice.

The education system in Australia may be different than to what you are used to. The atmosphere in classrooms and the relationship between trainers and students is generally informal and relaxed. There is a strong emphasis doing reading and research work after classes. 

RGIT arranges for Student Orientation at the beginning of every term to give you an understanding of Australian culture and to introduce the Institute and its services.


Academic Year

The academic year at RGIT runs from February to late November, with four terms and two-week breaks (normally) between each term. Class term dates vary from year to year. Check the Academic Calendar before planning a trip back home for the holidays.


USI – Unique Student Identifier

All students undertaking vocational education and training must hold a Unique Student Identifier (USI) and provide it to the institute during the enrolment process. Without a USI, RGIT cannot issue a Certificate, Statement of Attainment or Transcript for training.  To obtain a USI visit www.usi.gov.au or ask reception on level 2 of the main campus (28-32 Elizabeth St) to assist you.


Credit Transfer

Students who have completed identical units from their course at other institutions will be given recognition for these units on presentation of a verified transcript, Award or Statement of Attainment. Application for credit transfer must be lodged in writing. The Credit Transfer Application Form is made available to you during formal enrolment. Please review our Credit Transfer Policy before applying for credit transfer.


Recognition of Prior Learning (RPL)

Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). An essential requirement of RPL is proof that you currently have the required competencies. Please review our RPL Policy and Procedure. An application must be made using the RPL Application Form that will be made available to you during formal enrolment.


Class Schedule

RGIT runs classes 7 days a week. Classes are scheduled between 8:30 am and 5:30 pm. Students have two 15-minute tea beaks and a 30-minute lunch break. 


Course Delivery

A number of approaches to course delivery are used by Institute staff. These may include: teacher-led classroom delivery, workshops, practicals, seminars, e-Learning resources, tutorials and self-supervised study. During class time, students will be expected to participate by answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role playing situations.



Student attendance is recorded daily, including late arrivals and early departures. For international ELICOS students, if attendance falls between 90% and 85%, a counselling session is arranged. If attendance falls below 80% a First Warning letter is issued and then, if necessary, an Intention to Report the student to Department of Immigration and Border Protection (DIBP) for non-attendance is sent. International students studying VET courses are expected to attend all classes. However, these students will be reported to the DIBP only on the basis of unsatisfactory course progress.



Assessment approaches used by trainers may include: observation of performance in class, practical demonstrations, workshops or laboratories, case studies, projects, assignments, presentations, role plays, written tests and exams, and workplace-based assessment. Please refer to Assessment Procedure.  

Students will be notified in advance of the time and form of an assessment. Students will be given the opportunity of at least one re-assessment for any competencies not achieved on the first attempt. Re-assessment fees may apply for subsequent attempts and for some practical hospitality units. Please refer to our Assessment Policy for full details.


Work-Based Assessment

Work-based assessment, also referred to as practical placement, is a compulsory requirement for completing hospitality qualifications at RGIT Australia. Work-based assessment involves students working in a commercial enterprise to demonstrate their hospitality skills and to complete assessment requirements.

RGIT Australia will arrange practical placement at a commercial enterprise for students.  The number of hours that a student must work is determined by the course requirement. While working in the commercial enterprise, students will be supervised by staff there, and by RGIT Australia staff. Students will be covered by WorkCover insurance for the time they spend on work-based assessment.

For students completing the Hospitality course as a Traineeship or Apprenticeship, assessment will be conducted at their workplace throughout the duration of the course by RGIT Australia staff.

As part of work-based assessment, students are required to maintain a log book that records their experience and attendance at both the commercial enterprise and RGIT Australia. The log book forms an essential part of course assessment and will be monitored regularly. In situations where a student’s log book does not show completion of the required workplace experience, the student must undertake additional work-based experience to meet the assessment requirements.

Prior to Work Placement

Students will receive induction training at both RGIT and their place of work before commencing work-based placement. Occupational Health and Safety training is part of RGIT course content and takes place at RGIT. RGIT trainers simulate work-place situations within the classroom so that students can practice their knowledge and skills. Induction at the workplace allows students to become familiar with the workplace, procedures and staff.


Unsatisfactory Course Progress

Each student’s progress is monitored, recorded and assessed. Students will be notified of satisfactory course progress requirements and reassessment procedures during orientation and at the beginning of each course. At a minimum, the Institute assesses each student at the end point of each term according to its Satisfactory Course Policy. The Institute has an intervention strategy that identifies and assists students who are at risk of not making satisfactory course progress.


Qualification Recognition

Qualifications gained at RGIT Australia are based on the principles, guidelines and standards set by the Australian Qualifications Framework (AQF) and VET Quality Framework (VQF) and are recognised nationally. Students who complete all assessment requirements for a qualification will be awarded a certificate corresponding to the completed course. Those completing assessment requirements for part of a qualification will receive a Statement of Attainment for completed competencies. Completion of courses does not guarantee an employment outcome. Formal requirements other than educational qualifications (e.g. licensing, professional registration etc.) may apply to some occupations and locations.


Pathways to Higher Education

Diploma and Advanced Diploma graduates of RGIT Australia may seek credits of up to 1.5 years to relevant bachelor’s degree programs at Australian Universities. RGIT is proud to have developed excellent relationships and course articulation with Charles Stuart University, Griffith University, Chifley Business School and Stotts Business College. For more information on pathways to higher education click here.


Student Welfare

RGIT’s student policies are designed to ensure you receive fair treatment and are given the best opportunity to complete your studies in a supportive environment. These policies include Access and Equity; Student Safety and Security; Student Code of Behaviour and Discipline; and the Student Complaints and Appeals Policy and Procedure. For more information, please refer to these policies.

If you do experience any personal problems or study difficulties, it is important to speak to a staff member as soon as possible who will do their best to help you resolve the situation.


Student Code of Behaviour

The Student Code of Behaviour serves the best interests of all students at RGIT. It is a code that requires the mutual respect of all students and must be adhered to at all times. RGIT students are expected to respect and uphold:

• The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status

• The right to be free from all forms of intimidation

• The right to work in a safe, clean, orderly and co-operative environment

• The right to have personal property (including computer files and student work), and the Institute’s property, protected from damage or other misuse

• The right to have any disputes settled in a fair and rational manner (through RGIT’s Complaints and Appeals Procedure)

• The right to work and learn in a supportive environment without interference from others

• The right to express and share ideas and to ask questions

• The right to be treated with politeness and courteously at all times.


Refer to Student Code of Behaviour and Discipline Policy and Procedure for more information.


Non-Compliance with the Code

When there is non-compliance with the Code of Behaviour, the following three-step procedure for discipline is applied.

Step 1: An Institute staff member will contact students in the first instance to discuss the issue or behaviour and to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file.

Step 2: If the issue or behaviour continues, students will be invited for a personal interview with the Operations and Compliance Manager (or a nominee) to discuss this further. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file.

Step 3: Should the issue or behaviour continue, the student will be given a final warning in writing and a time frame in which to rectify the issue. A copy of this letter will be included on the student’s personal file.

If the behaviour persists after the three steps have been followed, training services will be withdrawn and the student will be notified in writing that their enrolment has been suspended or cancelled. In the case of international students, suspension or cancellation of their enrolment will be reported to Department of Immigration and Border Protection (DIBP) and may affect the student’s visa status.

At any stage of this procedure, students are able to access RGIT’s Complaints and Appeals Procedure to settle any disputes that may arise. For more information: Student Complaints and Appeals Procedure.


Plagiarism, Collusion & Cheating

Acts of plagiarism, collusion and cheating are not permitted in any work completed for assessment and will result in a written warning and repeating the unit of work, incurring any associated charges. If a student is caught engaging in these acts a second time, they may be suspended or expelled from the Institute. All work submitted must be an accurate reflection of the student’s level of competency. Please see our Assessment Policy for full details.


Student Complaints and Appeals Procedure

RGIT has a student complaints and appeals procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The Student Complaints and Appeals  Policy and Procedure includes a requirement that an independent mediator be appointed for a fee (payable by students) if the student is dissatisfied with the resolution proposed by the Institute. Students will also be supported to seek an external appeal process through the Overseas Student Ombudsman or 1300 362 072.


Personal Information Privacy and Security

Students’ personal information will be collected by fair and lawful means which is necessary for the purpose of enrolment and administration at the Institute. RGIT is committed to ensuring the confidentiality and security of all student information provided in accordance to the Commonwealth Privacy Act (2000). In addition, RGIT’s Privacy Policy provides procedures for how RGIT collects, stores, uses and disseminates student information with reference to the record management system and the Victorian Freedom of Information Act (1982). See RGIT Privacy Policy for more information.


Access and Equity Policy

The Institute’s Code of Practice includes an Access and Equity Policy. It is the responsibility of all staff to ensure the requirements of the Access and Equity Policy are met at all times.


Tuition Fee Payment & Refunds

Tuition fees for each study period must be paid in advance, unless a payment plan is made with the Institute. All fees quoted are in accordance with CRICOS requirements and include all materials. Tuition fees quoted are in Australian dollars, valid for 2015 and subject to change. The price is indicative only. We recommend you call RGIT to determine if you are eligible for fee variation based on your individual circumstances. The fee structure applying to your course will be outlined in full during your formal enrolment. 

Late or non-payment: A late payment fee may be levied on students who pay their fees after the due date. Continued unpaid fees will result in the automatic cancellation of a student’s enrolment at the end of any appeals process. RGIT maintains the right to withhold student results until any outstanding tuition fees are paid in full. 

Withdrawal from the course: Upon receiving a written notice of withdrawal, RGIT will refund tuition fees, less an Administration Fee of $200. No refund is available after the course has commenced, unless special circumstances apply, such as circumstances of a compassionate nature, or death or severe illness in the immediate family.

Refund requests: All requests for refund must be made in writing by way of an Application for Refund form, clearly stating the reason for the refund, and must include any documentation that supports the request, such as a completed Course Withdrawal Form provided by the Institute.

For full details: Fee Payment and Refund Policy,


Relevant Legislation

A range of legislation is applicable to all students of RGIT Australia. It is the responsibility of all RGIT staff to ensure that the requirements of relevant legislation for RGIT students are met. Students should refer to the websites indicated, or contact the Institute if they require further information. There may be additional, course-specific legislation that is also relevant. Information about this legislation will be provided during the classes.

Occupational Health & Safety: www.worksafe.vic.gov.au

Equal Opportunity & Discrimination:  www.humanrightscommission.vic.gov.au

Education and Training Reform Act:  www.austlii.edu.au

Registered Training Institute (RTO) matters: www.asqa.gov.au

ESOS Framework: www.aei.gov.au

Department of Immigration and Border Protection (DIBP):  www.immi.gov.au

RTO & CRICOS matters: www.asqa.gov.au


Personal Property and Security

Students are responsible for safeguarding their own personal property. RGIT accepts no liability for lost or stolen student property. If you have any concerns at all about your personal safety while on campus, please discuss this immediately with your trainer or Student Administration on Level 2.

Mobile Phone Usage

Students are not permitted to use mobile phones in the classrooms.

Dress Code

RGIT requests that students dress in an appropriate and respectful manner for a business college, which excludes very short skirts, singlets and thongs. Trainers have the right to refuse students permission to attend class if their clothing is deemed to be inappropriate.


Smoking is strictly forbidden inside the building (including stairwells and toilets) and outside the front entrance.

Drugs and Alcohol

At no time will students under the influence of drugs and/or alcohol be permitted on campus. Taking drugs or drinking alcohol on campus is strictly forbidden.

Emergency Procedures

Please take time to familiarise yourself with the Emergency Evacuation diagrams and location notification of First Aid kits, which are visible on each floor in the foyers outside the elevators.

In the event of an emergency, such as a fire or bomb threat, you must be able to act swiftly and promptly. Emergency exit is via the building’s stairwell. If you are required to leave the building, the Primary Assembly Area (place to meet) is on the corner of Flinders St and Elizabeth St, and the Secondary Assembly Area is located on the corner of Flinders Lane and Rothsay Lane, depending on which stairwell exit is used.

Education Services for Overseas Students (ESOS)

The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding period of study. Australian laws promote quality education and consumer protection for overseas students. These laws are known as the Education Services for Overseas Students (ESOS) framework and they include the ESOS Act 2000 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 (National Code 2007). RGIT Australia is governed by the ESOS framework and is committed to fulfilling its obligations under the ESOS Act and the National Code.

More information: ESOS Framework.


Change of Institution or Course

The National Code 2007 restricts the capacity of international students to transfer to other providers prior to completing six months of their principal course. RGIT Australia will therefore not allow students to transfer to another provider within six months of the commencement of their principal course of study, except in circumstances where the transfer would not be detrimental to the study plan as detailed in their application.

Students wishing to apply for a Letter of Release will need to complete the Application for Letter of Release, which is available from Student Administration. There is no cost attached to applying for a Letter of Release, however students will need to contact the Department of Immigration and Border Protection to seek advice on whether a new visa is required.

All applications will be assessed on the basis of the Institute’s Conditions of Enrolment policy and the Fee Payment and Refund policy, the study plan and declaration submitted by the student in their application. Documented evidence supporting circumstances/reasons for seeking a Letter of Release must be included with this application.

If you wish to change your course within RGIT after having received your Confirmation of Enrolment (CoE) notice, you must pay a CoE Administration Fee of $50.

For more information: Conditions of Enrolment Policy and Fee Payment and Refund Policy


Deferred or Suspended Studies

Deferred or suspended studies may also include leave of absence for any length greater than 5 days. Students may initiate a request to defer commencement of studies, or suspend their studies, on the grounds of compassionate or compelling circumstances. In urgency RGIT approves leave for maximum 2 weeks during the term under compassionate grounds only. The request must be made in writing to the Institute.

Reasons for suspending your enrolment are limited to extenuating circumstances such as:

• Personal illness (for example, you are going to the hospital)

• Bereavement (death of an immediate family member)

• Serious illness of an immediate family member

If you know that you will not be attending classes during the study period, you should contact the Institute and arrange an appointment to discuss your circumstances. Subsequent to your meeting, and after providing documented evidence supporting your circumstances/reasons for seeking suspension or cancellation of enrolment, you will be required to complete and submit an Application for Suspension or Cancellation of Enrolment form.


RGIT Initiates Suspension

The Institute may decide to suspend or cancel a student’s enrolment on its own accord in response to misbehaviour by a student. Deferral of commencement, suspension of enrolment and cancellation of enrolment has to be reported to the Department of Immigration and Border Protection by the Institute and this may affect the status of a student visa.

Refund Policy

If a student visa is refused: Where a prospective student is refused an initial student visa by the Australian Government, a full refund of course fees, excluding the administration fee, will be made. In order to receive the refund, students will have to provide to the Institute with authenticated evidence of the visa refusal.

If RGIT defaults on course delivery: International students are covered by the Tuition Protection Service, which is a national placement and refund service for all registered Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) providers. In the unlikely event that RGIT is unable to deliver a course, students can opt to receive either a refund, or accept a placement in an alternative course at no extra cost.

See RGIT’s Fees Payment and Refund Policy.